Garage Door Fix Inc.
Terms of Service
Please read these terms carefully before using our services. By scheduling an appointment, you agree to these terms.
Effective Date:February 2026 | Company: Garage Door Fix Inc.
1. Service Requests & Scheduling
1.1 Booking an Appointment
You may request service through our website, phone, or email. We will make our best effort to schedule an appointment at a time that works for you; however, availability is subject to our service team's schedule.
1.2 Accurate Information
By scheduling an appointment, you agree to provide accurate and complete information regarding your garage door issue, including the make and model of the door if requested.
1.3 Site Preparation
It is your responsibility to ensure the driveway and garage area are clear of vehicles and obstructions prior to our technician's arrival. Failure to do so may result in rescheduling or additional charges.
1.4 Restricted Access Areas
For safety and liability reasons, Garage Door Fix technicians will not enter attics or crawlspaces. All work must be performed in accessible and safe areas.
1.5 Snow and Ice Removal
The garage threshold must be clear of snow and ice upon our arrival. If our technician must remove snow or ice to access or service the door, additional charges will apply.
2. On-Site Authorization
2.1 Designated Adult On-Site
The individual present during our service visit will be considered the designated "adult on-site," even if they did not book the appointment. This person is authorized to approve work and settle the invoice.
2.2 Remote Authorization
If the person who booked the appointment will not be on-site and requests a call from our technician upon arrival, they must be available to take the call promptly. Our technicians cannot wait extended periods for approval. At our discretion, we will either proceed with the work as booked and invoice accordingly, or charge waiting time fees per Section 3.4.
2.3 Workspace Safety
The area in which our technician is working is their designated workspace. Residents may be asked to remain inside during service. This ensures compliance with insurance and liability guidelines.
3. Cancellation, No-Show & Waiting Time
3.1 Cancellation Policy
Please notify us at least 24 hours before the scheduled appointment. Cancellations made less than 24 hours in advance may be subject to a cancellation fee.
3.2 Late Cancellation Fee
If we arrive and confirm that on-site conditions align with the original quote but you choose not to proceed, we reserve the right to charge a late cancellation fee of $50.
3.3 No-Show Policy
A no-show occurs when our technician is dispatched to or arrives at the scheduled location and the client is not present or has not provided property access. A $50 no-show fee applies, payable before rescheduling. Repeated no-shows may require a deposit or full prepayment.
3.4 Waiting Time Policy
- First 15 minutes: No charge
- After 15 minutes: $50 per 15-minute increment
- Waiting time fees are due in addition to service charges
3.5 Discretionary Waiver
Garage Door Fix reserves the right to waive cancellation, no-show, or waiting time fees in exceptional circumstances at our discretion.
4. Estimates, Pricing & Payment
4.1 Pricing
Standard prices are posted on our website but are subject to change without notice. Prices at the time of service will apply and will be confirmed by the technician before work begins.
4.2 Estimates
We provide free over-the-phone estimates based on information and photographs you provide. Estimates are subject to change upon our technician's arrival if conditions differ from what was described, information was incomplete, changes occurred between the estimate and our arrival, or structural issues are discovered.
4.3 Estimate Acceptance
Once you accept an estimate, it constitutes a legally binding contract. No changes can be made without mutual approval. Any corrections or upgrades after acceptance will be at your expense.
4.4 Payment Terms
Payment is due upon completion of service unless other arrangements have been made in advance. We accept cash, debit, credit card, email transfer, and pre-approved checks (commercial clients only).
4.5 Acceptance of Work
By paying the invoice, you acknowledge that the work has been completed to your satisfaction. Payment indicates acceptance of the completed work.
4.6 Late Payment
Outstanding invoices may incur late payment fees. If payment is not received within agreed terms, we reserve the right to suspend further service until the balance is settled.
5. Warranty Policy
5.1 Standard Coverage
Unless otherwise specified, all repairs and installations include a one-year warranty on parts and labor for materials we supply and install.
5.2 Warranty Period
The warranty begins on the date of initial installation and is valid for the specified duration. The warranty end date is not extended by subsequent visits or warranty services.
5.3 Warranty Service Hours
Outside of emergencies (determined at our discretion), warranty service is available Monday through Friday, 10:00 AM to 4:00 PM.
5.4 What Is NOT Covered
- Sensor alignment (sensors are sensitive to environmental changes and physical contact)
- Weather seal performance against vermin, weather, or water infiltration
- Damage from misuse, neglect, accidents, or improper maintenance
- Acts of nature (storms, floods, earthquakes, environmental factors)
- Normal wear and tear (scratches, dents, paint fading)
- Components not explicitly addressed in our service
5.5 Warranty Void Conditions
The warranty is void if parts installed by Garage Door Fix are modified or tampered with, another company services the door, the homeowner adjusts or modifies components related to our service, or required maintenance is not performed.
5.6 Reporting Issues
If you discover an issue: (1) Cease use of the door immediately, and (2) Contact Garage Door Fix promptly. We are not liable for additional damage caused by continued use after an issue is identified.
6. New Garage Door Installation Warranty
New door installations are warranted against defects in materials and workmanship. Duration and coverage will be specified at the time of installation. The warranty is contingent upon installation by authorized Garage Door Fix technicians. To maintain coverage, you must perform regular maintenance as recommended.
Our liability under the installation warranty is limited to repair or replacement of defective materials or workmanship as determined by Garage Door Fix.
7. Uneven Floors and Frames
In cases where the floor, building structure, or frame is not perfectly level, our ability to achieve perfect door alignment may be limited. Our technicians will make every reasonable effort to level the garage door within existing structural constraints.
Gaps or visual irregularities resulting from pre-existing structural conditions are beyond our control. Work required to rectify structural issues (leveling floors, reframing openings) is not included in standard installation and is your responsibility.
8. Parts Breakage During Service
During repairs, certain parts may break due to pre-existing wear, damage, or the nature of the repair process. Garage Door Fix is not responsible for parts that break during service. We will notify you immediately if this occurs and discuss necessary steps, which may include additional repairs at your expense.
9. Special Orders & Deposits
Special orders will be held for 14 business days. Items not picked up or scheduled for delivery within this period may be restocked or resold. Deposits for special orders are non-refundable. Storage and restocking fees apply as outlined in your contract.
All deposits made for services, parts, or special orders are non-refundable. The deposit secures your place in our schedule and covers initial administrative and logistical costs. If you cancel after making a deposit, the deposit amount is forfeited.
10. Material Delivery Times
Time estimates for delivery of new materials are approximate and subject to change. Delivery times are influenced by supplier availability, shipping logistics, and unforeseen delays. We will communicate any changes promptly.
11. Safety & Compliance
Garage Door Fix adheres strictly to Canadian safety regulations during all installations and repairs, including proper installation of safety sensors and maintaining safe job sites.
You are expected to maintain a safe environment for our technicians, including keeping the job site clear of unnecessary obstacles and hazards. You must provide adequate space for the technician to work efficiently and safely.
12. Limitation of Liability
Garage Door Fix is not liable for damages or injuries resulting from misuse, abuse, or improper operation of garage doors or related equipment.
We shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use or inability to use our services or any products or parts we provide. Our liability is limited to the amount paid by the customer for the specific service in question.
13. Right to Refuse Service
Garage Door Fix values integrity, respect, and professionalism. We reserve the right to decline service if providing service would compromise our principles. This includes situations involving discriminatory behavior, abusive or threatening language, unreasonable demands, or any behavior that contradicts our commitment to a safe, respectful, and professional environment.
If we decline service, we will inform you of our decision and refund any advance payments for the declined service.
14. Privacy & Communications
We do not share, sell, or disclose your personal information to third parties under any circumstances, except where required by law. Your information is kept confidential and used solely for internal purposes such as invoicing and scheduling.
By messaging us, you agree to receive text messages from Garage Door Fix at the number provided. Message frequency varies. Standard message and data rates may apply. To opt out, reply "STOP" to any message. For help, reply "HELP."
Text messaging opt-in data and consent will not be shared with third parties.
Acceptance of Terms
By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you have questions about any of these terms, please contact us before scheduling service.